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| FREQUENTLY ASKED QUESTIONS |
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HOW DO I REQUEST A CARD?
Request your card here. |
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HOW DO I LOAD MY CARD?
Cards can be loaded at designated Banks / ATM Machine / Other loading avenues available soon.
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WHAT IF SOMEONE ELSE GETS ACCESS TO MY PIN OR MY CARD IS STOLEN?
All online transactions will request a verification
by text message sent from the card owners cell phone (All confirmation text messages are FREE) |
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WHAT IF MY PHONE IS STOLEN OR MY ACCOUNT IS COMPROMISED?
You can alert us of your stolen phone or suspected compromise and your XPAY account will be temporarily disabled. |
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WHAT OTHER ITEMS CAN I PAY FOR USING THE XPAY CARD?
You can make other purchases online for any item through our payment facility with your XPAY cards via our third party system. This will be available shortly. |
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